Job Summary:
Responsible for good customer service, contributing to the patient’s overall successful interaction with the office. Answers telephone and directs calls as appropriate.
Duties and Responsibilities:
1. Checks patients in and out. Verifies demographic information via the computer and practice management system, scanning the insurance card, collecting appropriate copayments/deductibles, obtaining necessary signatures and paperwork and making follow up appointments
2. Answers front desk telephones and directs calls as appropriate.
3. Prints schedules and superbills for next-day provider visits.
4. Batches out at the end of the shift. Coordinates superbills, checking charge slips and verifies copays with cash collected. Maintain an accurate daily log of exams performed.
5. Sorts mail/packages presented to the front desk and directs to appropriate source: disperses any incoming faxes to the appropriate source.
6. Perform all other related duties as needed.
Requirements:
High school diploma required.
Minimum of six months job related experience or equivalent is required.
Ability to deal with and maintain confidential information.
Familiarity with medical terminology and ability to calculate and collect cash transactions.
Must possess good interpersonal skills, including excellent communication skills and ability to deal effectively with staff, physicians and patients in a courteous manner.
Care New England Health System (CNE)
and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.
Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.
EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.
Freqently Asked Questions
Warwick's healthcare sector shows moderate demand for medical receptionists, balancing opportunities with competition. Care New England, known for quality care, attracts skilled candidates, so highlighting familiarity with medical terminology and patient interaction skills can boost your chances in this regional job market.
Expect a dynamic front-desk role involving patient check-ins, payment processing, call management, and appointment coordination. Proficiency in managing confidential info and medical scheduling software is crucial for smooth operations in this Warwick-based physician practice.
Compared to metropolitan areas, Warwick's receptionist roles often offer a more community-focused environment with possibly lower patient volume but increased emphasis on personalized service and multitasking across administrative duties in healthcare settings.
Strong interpersonal communication combined with at least six months of healthcare-related experience and comfort with medical billing and terminology usually distinguishes candidates, especially those adept at managing both patient interactions and administrative accuracy.
This role offers valuable exposure to healthcare operations, potentially opening paths to medical administration, billing specialization, or patient care coordination, especially at a multi-institutional system like Care New England that supports employee development.
While a high school diploma suffices, certifications like Medical Administrative Assistant (CMAA) or familiarity with HIPAA compliance standards can enhance employability in Warwick’s healthcare offices, reflecting local employer preferences for professionalism and compliance knowledge.
Care New England’s reputation for cutting-edge medical research and a collaborative culture might provide a more engaging work environment, with opportunities to interact with specialty-trained doctors and participate in innovative patient programs uncommon in smaller clinics.
Yes, maintaining patient confidentiality is critical. Staff adhere to strict HIPAA guidelines and organizational ethical standards, ensuring sensitive medical and personal information is managed securely, which is a cornerstone of Care New England’s trusted care environment.
Entry-level medical receptionists in Warwick can expect salaries roughly between $30,000 and $38,000 annually, depending on experience and specific duties. Care New England’s compensation tends to align with regional healthcare norms, often supplemented by benefits.
The organization emphasizes teamwork and provides training in effective communication and scheduling tools, helping receptionists efficiently direct calls and maintain patient flow, which is essential in a busy healthcare environment like Care New England’s Warwick practice.
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