Receptionist, Physician Practice

Care New England

Location : East Greenwich, RI, 02818

Job Type : Full Time

Date Posted : 2 December 2025

Job Summary:

Responsible for good customer service, contributing to the patient’s overall successful interaction with the office. Answers telephone and directs calls as appropriate.

Duties and Responsibilities:

1. Checks patients in and out. Verifies demographic information via the computer and practice management system, scanning the insurance card, collecting appropriate copayments/deductibles, obtaining necessary signatures and paperwork and making follow up appointments

2. Answers front desk telephones and directs calls as appropriate.

3. Prints schedules and superbills for next-day provider visits.

4. Batches out at the end of the shift. Coordinates superbills, checking charge slips and verifies copays with cash collected. Maintain an accurate daily log of exams performed.

5. Sorts mail/packages presented to the front desk and directs to appropriate source: disperses any incoming faxes to the appropriate source.

6. Perform all other related duties as needed.

Requirements:

High school diploma required.

Minimum of six months job related experience or equivalent is required.

Ability to deal with and maintain confidential information.

Familiarity with medical terminology and ability to calculate and collect cash transactions.

Must possess good interpersonal skills, including excellent communication skills and ability to deal effectively with staff, physicians and patients in a courteous manner.

Care New England Health System (CNE)

and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

Freqently Asked Questions

How competitive is the demand for medical receptionists in East Greenwich, RI??

East Greenwich shows steady demand for medical receptionists, especially in established health systems like Care New England. The local healthcare market values candidates with experience in patient check-ins, insurance verification, and strong communication skills, reflecting a moderately competitive hiring environment.

Are there specific certifications or training preferred for receptionists in Rhode Island's healthcare sector??

While a high school diploma suffices for many medical receptionist roles in Rhode Island, additional familiarity with medical terminology and practice management software can provide an edge. Certifications like Medical Administrative Assistant (CMAA) could enhance prospects within Care New England and similar employers.

What are the typical responsibilities expected from a Receptionist, Physician Practice role??

This position involves managing patient appointments, verifying insurance details, handling front desk communications, and maintaining accurate records. Proficiency in multitasking and a courteous demeanor are critical as the role directly influences the patient experience in a medical office setting.

How can a career as a medical receptionist in a physician practice evolve over time??

Starting as a receptionist can lead to roles such as medical office manager or billing coordinator. Gaining expertise in healthcare software and expanding knowledge of medical procedures opens pathways to administrative leadership within hospitals or specialized clinics.

What essential skills distinguish a doctor’s office receptionist from other administrative roles??

A doctor's office receptionist must excel at managing confidential patient data, insurance copayments, and appointment scheduling under fast-paced conditions. Unlike general admin roles, this position demands knowledge of medical terms and sensitivity towards patient interactions.

How does working as a Receptionist at Care New England differ from other healthcare facilities??

Care New England emphasizes ethical standards and patient-centered care, so their receptionists engage deeply with both providers and patients. Employees benefit from a culture that supports ongoing learning and access to a network of prestigious institutions in Rhode Island.

In what ways does the Receptionist, Physician Practice role at Care New England shape patient experiences??

By efficiently managing front desk operations like patient check-in, insurance validation, and appointment coordination, the receptionist ensures smooth clinical workflows. This role directly impacts patient satisfaction by fostering clear communication and reducing wait times.

What salary range can medical receptionists expect in East Greenwich, RI, particularly in physician practices??

Receptionists in physician practices around East Greenwich typically earn between $32,000 and $40,000 annually, depending on experience and specific duties. Positions at Care New England might offer competitive compensation aligned with regional healthcare standards.

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