Office Clerk
Posting Details
Job Details
Description
POSITION TITLE: Customer Service/Service Desk
DEPARTMENT: Front End
REPORTS TO: Store Director/Bookkeeper
FLSA STATUS: Non-Exempt
JOB SUMMARY:
To provide and maintain high standards of customer service throughout the front-end operations. To supervise and direct all front-end personnel and activities.
ESSENTIAL JOB FUNCTIONS:
1) Promote customer goodwill by providing high standards of customer service.
2) Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards.
3) Maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum.
4) Enforce store policy as it relates to front end operations and assists bookkeeper with discipline of front-end associates who fail to abide by company policies and procedures.
5) Delegate responsibilities to cashiers as prescribed by store management or store bookkeeper.
6) Conduct training programs for new associates, as well as associates already on board.
7) Assist cashiers with price checks, voids, or any cash register related items.
8) Keep store management and scan coordinator informed of all pricing inaccuracies.
9) Assist customers with returned merchandise, over rings, and overcharges.
10) Approve customer checks and enforce Redner’s check cashing policies.
11) Maintain a regular cleaning schedule and overall good housekeeping of the front end.
12) Order and control front end supplies (register paper, ribbons, etc.)
13) Greet and customers and be observant of people in the store.
14) Abide by all company policies as stated in the Employee Handbook.
SUPPLEMENTAL JOB FUNCTIONS:
1) Provide for proper staffing of Service Center and provide proper training for Acting Customer Service Supervisor.
MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
1) Strong oral and written communication skills for dealing with customers, employees, and Vendors.
2) Strong analytical and mathematics skills for conducting accurate audits.
3) Must be knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.
4) Must be able to stand upright for most of your scheduled work shift.
Qualifications
Skills
Behaviors
Motivations
Education
Experience
Licenses & Certifications
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
You are using an unsupported browser.
Freqently Asked Questions
Dover, DE shows a moderate need for Office Clerks, especially in retail and administrative sectors. Local businesses like Redner's Markets Inc. offer steady openings, reflecting regional economic stability. Candidates often find consistent opportunities but should be prepared to demonstrate strong customer service and organizational skills to stand out.
Yes, Office Clerks in Dover often navigate varied shifts to cover peak customer hours, especially in grocery settings. Balancing weekday and weekend schedules is common, requiring flexibility. Understanding local store traffic patterns helps clerks optimize front-end operations and ensures smooth customer service flow.
Proficiency in multitasking under pressure, strong communication with customers and teammates, and reliable accuracy with register operations set top Office Clerks apart. Analytical skills for audits and familiarity with store policies also enhance performance, especially when supervising front-end personnel.
Experienced Office Clerks can advance into store management roles, specialize in customer service training, or transition into administrative positions. Building expertise in scheduling, policy enforcement, and team leadership often opens doors to higher responsibilities within retail or corporate office environments.
At Redner's Markets Inc., Office Clerks take on a supervisory edge, overseeing front-end staff and enforcing company policies rigorously. This role blends customer interaction with operational oversight, differing from basic cashier duties by demanding leadership and precise coordination within the store's front-end department.
Redner's Markets expects Office Clerks to actively promote customer goodwill through courteous interactions and swift issue resolution. Beyond routine tasks, clerks support cashiers, manage merchandise returns, and maintain high housekeeping standards, contributing to an inviting shopping environment.
Office Clerks in Dover usually earn between $13 to $16 per hour, with variations based on experience and specific duties. Retail-focused roles, like those at Redner's Markets, may offer competitive hourly wages plus potential bonuses tied to performance and customer service quality.
Delaware's child labor regulations set strict limits on working hours and job types for employees under 18. Employers like Redner's Markets comply by scheduling shifts and duties that avoid hazardous tasks, ensuring legal employment practices while fostering youth workforce development.
While an Office Clerk primarily manages front-end operations and customer interactions, a Personnel Clerk focuses on employee records and HR-related administrative tasks. The Office Clerk role leans more toward direct service and supervisory duties within retail settings.
Though not mandatory, certifications in customer service excellence or retail management can enhance an Office Clerk's profile in Dover. Local community colleges and workforce centers often provide relevant training that helps candidates meet regional employer expectations.
Find The Related Jobs
Redner's Markets Inc.
Office Clerk
Hamburg, PA
Redner's Markets Inc.
Office Clerk
Sinking Spring, PA
The Salvation Army San Francisco
Office Clerk
Chula Vista, CA
National Healthcare
Clerk / Office Support
Johnson City, TN
Surgery Partners
Office Administrator
Franklin, WI
Capitol Communicator
Office Manager
Great Falls, VA
Jobseekers are also searching for