Retail Sales Associate
Posting Details
Job Details
Description
The Retail Sales Associate is responsible for enhancing the experience of customers and driving profitable sales by providing proactive consultative sales assistance and support to the customer, achieving department standards and goals, and performing sales-support activities to maintain a clean, in-stock, orderly, and well-merchandised sales floor for conducting sales activities. Candidate must have day, evening, and weekend availability for our Full-Time roles. We have flexible scheduling for our Part-Time openings.
The Retail Sales Associate will also:
* Identify customer needs and provide appropriate solutions using approved selling practices and guidelines
* Meet or exceed associate performance standards consistently
* Understand website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store
* Maintain current knowledge of merchandise lines; product features, benefits, and availability; and, if applicable, delivery, installation, and/or service options to respond to customer needs
* Process customer transactions in the Point of Sale system, including sales, returns, and exchanges in accordance with authorized procedures
* Complete required training in the expected timeframe, and participate in ongoing learning opportunities
* Partner with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and ring register)
* Perform other duties as assigned
American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.
Qualifications
Skills
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Motivations
Education
Experience
Licenses & Certifications
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Freqently Asked Questions
Columbia, SC has a moderately active retail sector with several stores competing for skilled sales associates. Candidates with flexible schedules and strong customer service experience tend to stand out, making the market competitive but promising for those ready to engage in dynamic retail environments.
While formal certifications aren't mandatory, completion of customer service or retail management courses can boost employability in Columbia. Employers like American Freight appreciate associates who demonstrate ongoing learning, especially in POS systems and product knowledge relevant to the local market.
Key skills include effective communication, product knowledge, and adaptability to various sales scenarios. Being tech-savvy with point-of-sale systems and understanding customer needs enables associates to provide tailored solutions, driving sales and customer satisfaction consistently.
Retail sales associates can progress to supervisory or store management positions by developing leadership, inventory management, and team coordination skills. Demonstrating consistent sales performance and customer engagement often opens pathways to advanced roles within retail operations.
Retail sales associates focus primarily on direct customer interaction and sales facilitation, unlike stock associates or visual merchandisers who handle inventory and displays. This role demands proactive communication and problem-solving to enhance customer experience and drive store revenue.
American Freight emphasizes flexible scheduling and values diversity, providing a supportive environment. Their retail sales associates benefit from ongoing training opportunities and a collaborative culture aimed at enhancing customer service and personal career growth.
Associates at American Freight in Columbia may navigate busy sales periods requiring adaptability to day, evening, and weekend shifts. Balancing product knowledge with technology use for online orders adds complexity, but also opportunities to develop versatile retail skills.
Retail sales associates in Columbia typically earn between $11 and $15 per hour, depending on experience and shift flexibility. Market demand and company policies, such as those at American Freight, can influence compensation, with part-time roles offering varied pay scales.
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